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Posts tagged 'customer service' | Catapult Public Relations
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August 2, 2010
DESPITE TOUGH ECONOMY, FREEWAVE TECHNOLOGIES SHINES
DESPITE TOUGH ECONOMY, FREEWAVE TECHNOLOGIES SHINES
Company’s dedication to providing top-notch customer service results in pay out of 31st consecutive bonus to its employees
BOULDER, Colo., August 2, 2010 – FreeWave Technologies, (http://www.freewave.com), manufacturer of the most reliable, high-performance spread spectrum and licensed radios for critical data transmission, today announced that its ongoing commitment to excellent customer service has resulted in continued growth and success for the company despite a tough economy. And, once again, FreeWave has shared its success with the 31st consecutive bonus payout to its employees. Two times a year, the company rewards its employees with a bonus, which it consistently has paid since FreeWave hired its first employee in 1995. The bonus is based on profitability, and is distributed in the form of both cash and contributions to employee-managed pension plans.
“We focus 110 percent on serving our customers every single day,” explained Ken Granader, vice president of sales and company spokesperson at FreeWave. “We continue to bolster that support by adding new positions and retaining key employees to ensure we are keeping pace with our customers as their needs grow and evolve.”
While news of continued layoffs, downsizing and reductions continue to make the news, FreeWave has steadily increased its investment in its future. The company has expanded into the fast-growing renewable energy industry, is further penetrating existing domestic markets, such as oil and gas, military, agriculture, and water / wastewater, and also is expanding into new international ones as well. In addition, as Granader says, the company has been adding new positions and staff to help continue building upon its stellar reputation as a provider of excellent customer service.
As evidence of the reliability of its products, FreeWave’s family of military radios has surpassed more than 800,000 flight hours logged through its multiple OEM partners – the majority of which has been in support of combat missions for the U.S. Armed Services.
“We believe in controlling our own destiny,” explained Granader. “Building, delivering and supporting the best products in the industry with a relentless pursuit for 100 percent customer satisfaction is the mantra we all share. It’s our passion for excellence, and our ability to execute on that passion, that sets us apart.”
About FreeWave Technologies
Founded in 1993, FreeWave Technologies manufactures the most reliable, high performing, lowest power consumption, spread spectrum and licensed radios for mission-critical data transmission. Through engineering excellence and a relentless commitment to best-in-class manufacturing, FreeWave customers enjoy superior radio up-time, range and the lowest cost of ownership available. Based in Boulder, Colorado, FreeWave designs and manufactures radios that are the leading choice for oil and gas, utility, military and numerous other industrial applications. Organizations that count on radio data communications for operational success – where failure and down-time are not an option – trust FreeWave for custom network design, system engineering and customer support that is unparalleled in the market. For additional information, contact FreeWave directly at 866.399.4930 or at newsinfo@freewave.com. Visit the company’s website at www.freewave.com.
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Press Contact:
Terri Douglas
Catapult PR-IR
303.581.7760, ext. 18
tdouglas@catapultpr-ir.com
August 11, 2009
Room 214 and Filtrbox Present Social Media Webinar
Learn how to get the most out of your social media initiatives
Boulder, Colo., – August 11, 2009 – Join James Clark, co-founder of Room214 and Ari Newman, president of Filtrbox for a free Webinar focused on how to best leverage social media to make your business more successful.
WHAT: The Webinar will cover the basics of social media interaction and recommend best practices for engagement to develop better relationships with customers. It will include a basic framework for social media activities within your organization. Attendees will get a free 14-day trial of Filtrbox G2 and one lucky attendee will win a free social media audit from Room 214 valued at $15,000.
WHERE: Register online at: https://cc.readytalk.com/r/9icqzthevo1u
WHEN: Thursday, August 13, 2009 at 11:00 a.m. MDT
ABOUT ROOM 214
Room 214 is a social media agency offering online word of mouth marketing services that include: viral and social media campaign development and execution; online reputation management and monitoring; Facebook strategies, management and implementation; Post Zinger blog and podcast development; Apple-approved iPhone application development; custom Facebook application development, RSS/syndicating online press rooms; optimized press releases, online article marketing, search engine optimization; Google-certified search marketing; landing and conversion page development and email management. For more information please visit http://www.Room214.com or the company’s blog at http://www.CaptureTheConversation.com
CONTACT: For more information on the Webinar, please contact Erin Pickard at 303-444-9214 or epickard@room214.com.
June 25, 2009
CATHERINE MEYERS ADDED TO FREEWAVE TECHNOLOGIES’ CUSTOMER SERVICE AND TECH SUPPORT TEAM
Industry leading manufacturer of wireless data acquisition radios continues to strengthen customer service department
BOULDER, Colo., June 24, 2009 – FreeWave Technologies, (http://www.freewave.com), manufacturer of the most reliable, high-performance spread spectrum and licensed radios for critical data transmission, today announced it has hired Catherine Meyers to assist in its technical support and customer service department. The addition of Meyers to FreeWave’s customer service team will support the company’s continued focus on providing the best possible service to its worldwide customers.
At FreeWave, Meyers will test firmware and software. She also will assist the technical support team in addressing customers’ needs. Before FreeWave, Meyers was a member of the United States Peace Corps in Ukraine, where she served as a teacher and teacher trainer. She also graduated with a bachelor’s degree in engineering from Harvey Mudd College in May 2006. Meyers is a member of Tau Beta Pi Engineering Honors Society and the Society of Women Engineers.
“Meyers was a great candidate for our tech support/customer service position,” explained Ken Granader, vice president of sales at FreeWave. “We believe that her time with the Peace Corps and engineering degree offer great qualities for this position, such as unconditional service and deep technical knowledge.”
”Because of FreeWave’s commitment to premium service, I know they are a great company to work for,” said Meyers. “I will use the skills I’ve acquired from my career and education to become a valuable asset to the company.”
About FreeWave Technologies
Founded in 1993, FreeWave Technologies manufactures the most reliable, high performing, lowest power consumption, spread spectrum and licensed radios for mission-critical data transmission. Through engineering excellence and a relentless commitment to best-in-class manufacturing, FreeWave customers enjoy superior radio up-time, transmission reach and the lowest cost of ownership available. Based in Boulder, Colorado, FreeWave designs and manufactures radios that are the leading choice for oil and gas, utility, military and numerous other industrial applications. Organizations that count on radio data communications for operational success – where failure and down-time are not an option – trust FreeWave for custom network design, system engineering and customer support that are unparalleled in the market. For additional information, contact FreeWave directly at 866.399.4930 or at newsinfo@freewave.com. Visit the company’s website at www.freewave.com.
Press Contact:
Christin Jeffers
Catapult PR-IR
303.581.7760, ext. 14
cjeffers@catapultpr-ir.com
