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March 14, 2012
COLLABNET TO HOST FREE WEBINAR ON SUCCESSES AND PITFALLS OF DEVOPS
Industry experts to share firsthand expertise and best practices to speed application delivery through DevOps initiatives
WHO: Paul Peissner – Director of Business Development
CollabNet
Peissner has spent more than a decade driving IT productivity in the enterprise software space, leveraging platform strategies with innovative partner offerings to create best-in-class solutions. More recently, he has deep experience in BSM (Business Service Management) and ITIL (Information Technology Infrastructure Library) initiatives, having managed the partner ecosystems for BMC and, in his current position, managing CollabNet partners and developing DevOps strategies for enterprise IT organizations.
Patrick Debois – DevOps Enthusiast
Debois is an independent IT consultant, blogger and DevOps enthusiast who helps bridge the gap between development projects and IT operations by using Agile techniques in development, project management and system administration. He first presented concepts on Agile Infrastructure at the Agile2008 conference, and in 2009, he organized the first DevOps Days. Since then, he has been promoting the notion of ‘DevOps’ to exchange ideas and promote how development and operations groups can better collaborate to achieve improved results in business.
WHAT: “Renovating App Delivery-DevOps Successes and Pitfalls”
DevOps is grounded in the belief that IT operations and IT development (engineering and QA) can truly work as one IT resource to drive business agility. DevOps enables cross-functional IT teams to deliver projects faster and make service adjustments more frequently, at improved quality and reduced cost. This webinar is designed for enterprise architects, IT development, IT operations and change management personnel interested in enhancing their collaborative landscape.
Peissner and Debois will draw on their firsthand experience and extensive knowledge of market trends to highlight the top five adoption advantages of this fast-growth emerging market that IT operations rarely consider. The presenters will outline DevOps adoption pitfalls, and how to avoid them. They also will leverage the successes of early innovators to illustrate the benefits of strategic DevOps implementations.
WHEN: Wed., March 21, 9 a.m.-10 a.m. PST (Noon EST)
INFO: To register for this webinar please visit: (http://visit.collab.net/webinar-renovatingappdelivery.html). To arrange an interview with Paul Peissner, please contact Christie Denniston at Catapult PR-IR, 303-581-7760, ext. 13 or by email at (cdenniston@catapultpr-ir.com).
October 21, 2008
ENTERPRISE MANAGEMENT ASSOCIATES STUDY HIGHLIGHTS SERVICE CATALOG TRENDS AND BEST PRACTICES
Survey results show companies realizing cost savings, business/IT alignment from Service Catalog deployments
BOULDER, Colo. Oct. 13, 2008 -Enterprise Management Associates (EMA), (www.enterprisemanagement.com), a leading IT management research and consulting firm, announced the release of a new research report titled, “10 Best Practices: How Real-World IT Organizations are Succeeding with Service Catalog.” Based on a survey of more than 100 corporations, the report examines recent trends in Service Catalog deployments and provides guidance based on real-world implementations to organizations embarking on a Service Catalog project. In conjunction with this study, EMA is providing a variety of services to help companies reap the benefits of the Service Catalog, including a new, 4-hour online workshop to be held Oct. 30, 2008.
“The Service Catalog has become an essential part of many IT departments,” said EMA study leader Stewart Cole, “Results from multiple EMA surveys indicate that IT budgets are flat. When properly implemented, the Service Catalog can help organizations make the most of their limited budget by allowing them to better manage resources, cut costs and eliminate redundancies.”
According to EMA research, the top three IT goals are: aligning IT with the business; improving IT service quality; and reducing IT costs. The desire to meet these goals increases the motivation for enterprises to implement ITIL best practices, especially the Service Catalog. According to Cole, Enterprise Management Associates’ new Service Catalog study indicated a few distinct trends. They include:
• Service Catalog Management has come into its own. While 50 percent of the respondents came from financial, banking, insurance, healthcare, medical or pharmaceutical areas, the benefits of the Service Catalog are being realized regardless of industry and company size.
• Success rates of Service Catalog implementation efforts have been a mixed bag. Of companies that had initiated the Service Catalog, 57 percent said their implementations were successful. However, 12 percent found their projects to be either somewhat unsuccessful or completely unsuccessful.
• The Service Catalog offers a variety of benefits to the enterprise. The most significant benefits from Service Catalog implementations include reducing the number of access points to IT and achieving transparency of costs.
While the Service Catalog offers much promise, companies embarking on a project must understand the Service Catalog itself, as well as learn from the experiences of those who have successfully deployed it. During this study, EMA explored best-practice suggestions from companies that had successfully implemented a Service Catalog. Key findings include:
• Sponsorship is widely recognized as crucial to project success. Ninety six percent of survey respondents identified solid executive sponsorship as either very important or somewhat important to a successful Service Catalog implementation.
• Effective communication also is critical to Service Catalog success, with 100 percent of respondents identifying good communication across IT as very important or somewhat important when implementing a Service Catalog.
• The effective definition of IT services is causing problems for nearly every Service Catalog implementation. EMA found that more than 30 percent of ITSM projects are unable to move forward because of this roadblock. “Overall Service Definition” came in second only to “Business Resistance to Change” when respondents were queried on the biggest challenges to Service Catalog success.
Companies with Service Catalog deployments can testify to its tangible benefits as the Service Catalog is one of the few Service Management projects to deliver immediate value to the business. With the emphasis for alignment of IT to the business and pressure to provide more transparency of costs, EMA predicts that companies with no plans to implement a Service Catalog will be left behind.
Based on the study findings, EMA is providing a series of services to assist companies embarking on a Service Catalog project. These services include:
Service Catalog Online Workshop on Oct. 30, 2008:
This 4-hour online workshop uses a combination of interactive lectures, real-world case studies and exercises to help enterprise IT organizations effectively kick-off, revitalize, and accelerate their organization’s Service Catalog initiatives. Attendees will learn how to secure and maintain sponsorship; develop a comprehensive communications plan; and define their IT services. Cost – $295 per person. http://www.emausa.com/ema_lead.php?ls=scworkshopws1008&bs=scworkshop1008
Free Webinar sharing survey highlights on Oct. 14, 2008: http://www.emausa.com/ema_lead.php?ls=scconstwebws1008&bs=scconstws1008
Service Catalog Consulting Services: http://www.emausa.com/web/ema_services.php?type=8209
Free Service Catalog Solutions Center with profiles of 8 top products:
http://itsolutions.emausa.com/register.php
To purchase a copy of the report, “10 Best Practices: How Real-World IT Organizations are Succeeding with Service Catalog,” contact sales@enterprisemanagement.com or +1.303.543.9500.
NOTE TO EDITORS:
For more information on this topic or to arrange an interview with Stewart Cole, please contact Guy Murrel at gmurrel@catapultpr-ir.com or 303-581-7760 x17
About Enterprise Management Associates
Founded in 1996, Enterprise Management Associates (EMA) is a leading industry analyst and consulting firm dedicated to the IT management market. The firm provides IT vendors and enterprise IT professionals with objective insight into the real-world business value of long-established and emerging technologies, ranging from security, storage and IT Service Management (ITSM) to the Configuration Management Database (CMDB), virtualization and service-oriented architecture (SOA). Even with its rapid growth, EMA has never lost sight of the client, and continues to offer personalized support and convenient access to its analysts. For more information on the firm’s extensive library of IT management research, free online IT Management Solutions Center and IT consulting offerings, visit www.enterprisemanagement.com.
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