Posts tagged 'process deployment' | Catapult Public Relations

The following posts are associated with the tag you have selected. You may subscribe to the RSS feed for this tag to receive future updates relevant to the topic(s) of your interest.

http://www.catapultpr-ir.com/news/tag/process deployment.rss

September 11, 2008

EMA ANALYSTS TO SHARE BEST PRACTICES FOR DEFINING IT SERVICES AND IMPROVING SERVICE DESK VALUE AT ITSMF FUSION 08

EMA ANALYSTS TO SHARE BEST PRACTICES FOR DEFINING IT SERVICES AND IMPROVING SERVICE DESK VALUE AT ITSMF FUSION 08

WHO: Hank Marquis, Enterprise Management Associates, ITIL Expert

Lisa Erickson-Harris, Enterprise Management Associates, Research Director, IT Finance

Enterprise Management Associates (EMA) is a leading industry analyst and consulting firm dedicated to the IT management market. www.enterprisemanagement.com.

WHAT: At itSMF USA Fusion 08, EMA experts Marquis and Erickson-Harris will present on the following topics:

How to Define IT Services: The Cornerstone of ITSM
Sun., Sept. 6, 2008 – 1 p.m. – 5 p.m.

Marquis will outline how IT service definition is the first (and most important step) in all ITIL and ITSM initiatives — from CMDB to Service Desk. Attendees will learn simple and powerful techniques for quickly and accurately defining IT services and apply them immediately to service design and portfolio management.

BSM and Best Practices: Elevating the Role of the Service Desk
Mon., Sept. 8, 2008 – 11:15 a.m. – 12:15 p.m.

Erickson-Harris will discuss how the IT service desk is becoming increasingly more important to the overall success of the enterprise. This presentation will discuss quality service delivery drivers, including the emerging role of business service management, next-generation asset management, the service catalog and process deployment – all related to improving the perceived value of the service desk.
  
WHERE: Moscone Center
San Francisco

CONTACT:  Both Marquis and Erickson-Harris also will be available to discuss the latest trends and best practices in IT service management in EMA booth # 728. To arrange a meeting with either analyst at the conference, please contact Guy Murrel at Catapult PR-IR (303) 581-7760, ext. 17 or at gmurrel@catapultpr-ir.com

# # #