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April 1, 2008
EMA ANNOUNCES IT MANAGEMENT WEBINARS FOR APRIL
Topics include virtualization management, enterprise service desk, ITIL ITSM in the federal government and workload automation
BOULDER, Colo., March 31, 2008 – Enterprise Management Associates (EMA) (www.enterprisemanagement.com), a leading IT management research and consulting firm, today announced it will host a number of free Webinars focused on IT management during the month of April 2008.
The EMA™ Webinars set for April include:
Tues., April 1, 2008 – 12 p.m. Eastern
Automating IT Processes to Ensure Virtualization Success
http://www.emausa.com/ema_lead.php?ls=opaliswebpr0408&bs=opalisweb0408
EMA research director Andi Mann and Opalis President and CEO Todd DeLaughter will discuss how to efficiently manage the people and process changes virtualization requires, and will share a real world example of customer success in virtual management with IT Process Automation.
Thurs., April 3, 2008 – 2 p.m. Eastern
Reducing Customer Support Costs and Improving Service Quality with Remote Support
http://www.emausa.com/ema_lead.php?ls=bomgar1webhl0408&bs=bomgar1web0408
Part one of a three part series. Listen to Lisa Erickson-Harris, EMA research director and Chris Watson, VP of strategic alliances at Bomgar explain how remote support has a direct impact on support cost structure and perceptions of IT service quality in the enterprise.
Fri., April 11, 2008 – 2 p.m. Eastern
How Federal CIOs can Leverage ITIL IT Service Management (ITSM) to Enhance Mission Effectiveness
http://www.emausa.com/ema_lead.php?ls=itsmgovwebpr0408&bs=itsmgovweb0408
EMA director of IT service management consulting, Hank Marquis and federal IT expert Bob Haycock will explain how government CIOs can gain credibility by effectively implementing commercial ITSM best practices, such as ITIL.
Thurs., April 17, 2008 – 2 p.m. Eastern
Making Your Support Organization Part of the Solution: Protecting Sensitive Data Remotely
http://www.bomgar.com/wcemaprotectingdataregisterema.htm
Part two of a three part series. Chris Matney, EMA consulting director of IT services, will review trends in risk, compliance and security management in the enterprise service desk. In addition, Joel Bomgar, president of Bomgar Corporation, will give real-life examples of how Bomgar is leading the charge to address these issues.
Wed., April 23, 2008 – 1 p.m. Eastern
Solving Critical Application Management Issues with Workload Automation
http://www.emausa.com/ema_lead.php?ls=uc4webpr0408&bs=uc4web0408
Join EMA research director Andi Mann and UC4 chief marketing officer Guenther Flamm as they discuss the critical challenges of managing applications to deliver key IT and business goals, with a focus on the best practices for application workload management and automation.
NOTE TO EDITORS:
For more information, contact Guy Murrel at gmurrel@catapultpr-ir.com or 303-581-7760 x 17.
About Enterprise Management Associates
Founded in 1996, Enterprise Management Associates (EMA) is a leading industry analyst and consulting firm dedicated to the IT management market. The firm provides IT vendors and enterprise IT professionals with objective insight into the real-world business value of long-established and emerging technologies, ranging from security, storage and IT Service Management (ITSM) to the Configuration Management Database (CMDB), virtualization and service-oriented architecture (SOA). Even with its rapid growth, EMA has never lost sight of the client, and continues to offer personalized support and convenient access to its analysts. For more information on the firm’s extensive library of IT management research, free online IT Management Solutions Center and IT consulting offerings, visit www.enterprisemanagement.com.
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