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November 7, 2008

EMA WEBINAR LOOKS AT HOW SERVICE CATALOG AND REQUEST MANAGEMENT CAN IMPROVE IT BACK OFFICE EXECUTION

EMA, Biomni and Symantec to share insights on the latest trends and best practices for IT service catalog deployments

BOULDER, Colo., Nov. 6, 2008 – Enterprise Management Associates (EMA) (www.enterprisemanagement.com), a leading IT management research and consulting firm, today announced it will host a free Webinar focused on improving the effectiveness IT service catalog programs.

What: How Service Catalog and Request Management Improve IT Back Office Execution
http://www.enterprisemanagement.com/research/asset.php?id=939

When:     Wednesday, Nov. 12, 2008 – 11 a.m. EST

What:     Recent EMA research shows that while a majority of IT organizations have begun the journey to IT service management, most are still relying on back office technologies – such as asset and inventory management systems, configuration management databases (CMDBs) and software provisioning tools – to meet the demands of their businesses. The results often include low service quality, high service delivery costs and lack of support from the business. EMA senior analyst Paul Burns, Biomni chief operating officer Adrian Sakashita and Symantec VP of product management and strategy Steve Morton, will discuss how to overcome the challenges that arise from adopting IT service management. They will outline how establishing a dedicated front office platform, built around a service catalog and automated request management, can help eliminate core IT management problems and improve overall back office processes.

For more information, contact Guy Murrel at gmurrel@catapultpr-ir.com or 303-581-7760 x 17.

About Enterprise Management Associates

Founded in 1996, Enterprise Management Associates (EMA) is a leading industry analyst and consulting firm dedicated to the IT management market. The firm provides IT vendors and enterprise IT professionals with objective insight into the real-world business value of long-established and emerging technologies, ranging from security, storage and IT Service Management (ITSM) to the Configuration Management Database (CMDB), virtualization and service-oriented architecture (SOA). Even with its rapid growth, EMA has never lost sight of the client, and continues to offer personalized support and convenient access to its analysts. For more information on the firm’s extensive library of IT management research, free online IT Management Solutions Center and IT consulting offerings, visit www.enterprisemanagement.com.

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