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January 8, 2009
EMA ANNOUNCES IT MANAGEMENT WEBINARS FOR JANUARY
Topics include ITSM best practices, reducing network management expenses and using service catalog to align IT and the business
BOULDER, Colo., Jan. 6, 2009 – Enterprise Management Associates (EMA) (www.enterprisemanagement.com), a leading IT management research and consulting firm, today announced it will host a number of free Webinars focused on IT management during the month of January 2009.
The EMATM Webinars set for January include:
Thursday, Jan. 8, 2009 at 2:00 p.m. EST
Make the Most of ITSM in 2009: Best-Practice Advice from Your Peers
http://www.enterprisemanagement.com/research/asset.php?id=1017
In late 2008, EMA investigated the big picture shaping current IT landscapes and 2009 IT Service Management (ITSM) strategic plans. During this one-hour Webinar, ITSM expert Chris Matney will share survey highlights; discuss best practices advice and real-world data on the ITSM landscape (including incident and problem management; the service desk; change, configuration and release management; the CMDB; service catalogs; and asset management); and explore the latest advancements in ITSM technology, process and cultural issues.
Wednesday, Jan. 21, 2009 at 1:00 p.m. EST
How to Reduce Network Management Expenses in 2009
http://www.enterprisemanagement.com/research/asset.php?id=1015
According to a recent EMA survey, operational savings is the most critical business investment in network management. At the same time efficiencies are needed, new initiatives such as virtualization, data center consolidation, security and VOIP are pushing networks to the limit. In this one-hour Webinar, EMA vice president Dennis Drogseth and HP software and solutions product marketing manager Joe Fox will explore key questions such as:
- How do the megatrends in network management impact you?
- What are the best organizational and technical strategies for responding to these trends?
- How can an integrated lifecycle approach to network management help?
- What is the role of automation in reducing costs?
Tuesday Jan. 27, 2009 at 2:00 p.m. EST
Service Catalog: Dramatically Improving the IT / Business Relationship
http://www.enterprisemanagement.com/research/asset.php?id=1055
During 2009, EMA expects more IT organizations than ever to implement a service catalog. The major benefit of this tool is that it provides answers to many of the issues and challenges befuddling the business/IT relationship. During this one-hour Webinar, EMA senior analyst Paul Burns and Numara Software director of product management Michele McFadden will review the top service catalog benefits as indicated by real-world adopters; highlight the most important elements of a successful service catalog; and discuss the IT management processes and tools most often integrated with the service catalog.
NOTE TO EDITORS:
For more information, contact Christin Jeffers at cjeffers@catapultpr-ir.com
or 303-581-7760 x 14.
About Enterprise Management Associates
Founded in 1996, Enterprise Management Associates (EMA) is a leading industry analyst and consulting firm dedicated to the IT management market. The firm provides IT vendors and enterprise IT professionals with objective insight into the real-world business value of long-established and emerging technologies, ranging from security, storage and IT Service Management (ITSM) to the Configuration Management Database (CMDB), virtualization and service-oriented architecture (SOA). Even with its rapid growth, EMA has never lost sight of the client, and continues to offer personalized support and convenient access to its analysts. For more information on the firm’s extensive library of IT management research, free online IT Management Solutions Center and IT consulting offerings, visit www.enterprisemanagement.com.
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November 7, 2008
EMA WEBINAR LOOKS AT HOW SERVICE CATALOG AND REQUEST MANAGEMENT CAN IMPROVE IT BACK OFFICE EXECUTION
EMA, Biomni and Symantec to share insights on the latest trends and best practices for IT service catalog deployments
BOULDER, Colo., Nov. 6, 2008 – Enterprise Management Associates (EMA) (www.enterprisemanagement.com), a leading IT management research and consulting firm, today announced it will host a free Webinar focused on improving the effectiveness IT service catalog programs.
What: How Service Catalog and Request Management Improve IT Back Office Execution
http://www.enterprisemanagement.com/research/asset.php?id=939
When: Wednesday, Nov. 12, 2008 – 11 a.m. EST
What: Recent EMA research shows that while a majority of IT organizations have begun the journey to IT service management, most are still relying on back office technologies – such as asset and inventory management systems, configuration management databases (CMDBs) and software provisioning tools – to meet the demands of their businesses. The results often include low service quality, high service delivery costs and lack of support from the business. EMA senior analyst Paul Burns, Biomni chief operating officer Adrian Sakashita and Symantec VP of product management and strategy Steve Morton, will discuss how to overcome the challenges that arise from adopting IT service management. They will outline how establishing a dedicated front office platform, built around a service catalog and automated request management, can help eliminate core IT management problems and improve overall back office processes.
For more information, contact Guy Murrel at gmurrel@catapultpr-ir.com or 303-581-7760 x 17.
About Enterprise Management Associates
Founded in 1996, Enterprise Management Associates (EMA) is a leading industry analyst and consulting firm dedicated to the IT management market. The firm provides IT vendors and enterprise IT professionals with objective insight into the real-world business value of long-established and emerging technologies, ranging from security, storage and IT Service Management (ITSM) to the Configuration Management Database (CMDB), virtualization and service-oriented architecture (SOA). Even with its rapid growth, EMA has never lost sight of the client, and continues to offer personalized support and convenient access to its analysts. For more information on the firm’s extensive library of IT management research, free online IT Management Solutions Center and IT consulting offerings, visit www.enterprisemanagement.com.
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ENTERPRISE MANAGEMENT ASSOCIATES ANNOUNCES IT MANAGEMENT WEBINARS FOR OCTOBER
EMA analysts will share insight on Green IT, service catalog trends, ITIL in security and risk management, network management and ITIL v3
BOULDER, Colo., Sept. 30, 2008 – Enterprise Management Associates (EMA) (www.enterprisemanagement.com), a leading IT management research and consulting firm, today announced it will host a number of free Webinars focused on IT management during the month of October 2008.
The EMAWebinars set for October include:
Tuesday, Oct. 7, 2008 – 2 p.m. EDT
The True Value of Green IT: Quantifying the ROI of Energy Efficiency
http://www.emausa.com/ema_lead.php?ls=greenitwebpr1008&bs=greenitweb1008
Steve Brasen, EMA analyst, will share highlights from EMA primary research on power management practices in the data center and on the desktop. Topics will include: determining actual energy costs associated with traditional computing models, evaluating cost savings that can be achieved by reducing power consumption, identifying the most popular green IT implementations and exploring the primary business concerns inhibiting green IT deployments.
Tuesday, Oct. 14, 2008 – 2 p.m. EDT
Service Catalog 2008: Trends and Tips
http://www.emausa.com/ema_lead.php?ls=scconstwebpr1008&bs=scconstws1008
This Webinar, led by EMA senior consultant Stewart Cole, will explore findings from a recent EMA study on service catalog best practices in the enterprise. Key issues he will discuss include reasons to implement a service catalog, real-world benefits from service catalog implementations and how to measure the success of your service catalog.
Thursday, Oct. 16, 2008 – 2 p.m. EDT
How to Apply ITIL to Security and Risk Management
http://www.emausa.com/ema_lead.php?ls=bomgaroctwebpr1008&bs=bomgaroctweb1008
EMA research director Scott Crawford, Bomgar co-founder and vice president of product strategy Nathan McNeill, and BMC solutions architect Doug Bagley will explain how to apply ITIL to security and risk management initiatives. They will cover the gaps in IT management disciplines that plague security, what ITIL is and why so many are adopting it and how ITIL best practices improve security.
Wednesday, Oct. 22, 2008 – 2 p.m. EDT
Network Management 2008: Megatrends in Technology, Process and Organization
http://www.emausa.com/ema_lead.php?ls=nmwebpr1008&bs=nmweb1008
EMA vice president Dennis Drogseth and EMA senior analyst Jim Frey will share key results from the latest EMA research study on network management. Drogseth and Frey will explore how networking organizations are changing to support systems management and the management of remote locations. They also will provide answers to popular questions, including what are the top issues with network management today, where should companies look for help, what are top priorities in network management, and what types of organizational, cultural and process changes are occurring in parallel with changes in technology.
Tuesday, Oct. 28, 2008 – 11 a.m. EDT
ITIL V3: Making Business Services Serve the Business
http://www.emausa.com/ema_lead.php?ls=asgitilwebpr1008&bs=asgitilweb1008
ITIL version 3, the latest version of the IT Infrastructure Library (ITIL), represents a significant advancement for the practice of business service management (BSM). During this Webinar, EMA senior analyst Paul Burns and ASG senior vice president of marketing and product management Brent Brightwell, will highlight ITIL v3 changes relevant to BSM, explore how BSM and CMDB technology can be used to help transition from ITIL v2 to ITIL v3, and review how ASG BSM products, including its metaCMDB, support the move to ITIL v3.
For more information, contact Guy Murrel at gmurrel@catapultpr-ir.com or 303-581-7760 x 18.
About Enterprise Management Associates
Founded in 1996, Enterprise Management Associates (EMA) is a leading industry analyst and consulting firm dedicated to the IT management market. The firm provides IT vendors and enterprise IT professionals with objective insight into the real-world business value of long-established and emerging technologies, ranging from security, storage and IT Service Management (ITSM) to the Configuration Management Database (CMDB), virtualization and service-oriented architecture (SOA). Even with its rapid growth, EMA has never lost sight of the client, and continues to offer personalized support and convenient access to its analysts. For more information on the firm’s extensive library of IT management research, free online IT Management Solutions Center and IT consulting offerings, visit www.enterprisemanagement.com.
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October 21, 2008
ENTERPRISE MANAGEMENT ASSOCIATES STUDY HIGHLIGHTS SERVICE CATALOG TRENDS AND BEST PRACTICES
Survey results show companies realizing cost savings, business/IT alignment from Service Catalog deployments
BOULDER, Colo. Oct. 13, 2008 -Enterprise Management Associates (EMA), (www.enterprisemanagement.com), a leading IT management research and consulting firm, announced the release of a new research report titled, “10 Best Practices: How Real-World IT Organizations are Succeeding with Service Catalog.” Based on a survey of more than 100 corporations, the report examines recent trends in Service Catalog deployments and provides guidance based on real-world implementations to organizations embarking on a Service Catalog project. In conjunction with this study, EMA is providing a variety of services to help companies reap the benefits of the Service Catalog, including a new, 4-hour online workshop to be held Oct. 30, 2008.
“The Service Catalog has become an essential part of many IT departments,” said EMA study leader Stewart Cole, “Results from multiple EMA surveys indicate that IT budgets are flat. When properly implemented, the Service Catalog can help organizations make the most of their limited budget by allowing them to better manage resources, cut costs and eliminate redundancies.”
According to EMA research, the top three IT goals are: aligning IT with the business; improving IT service quality; and reducing IT costs. The desire to meet these goals increases the motivation for enterprises to implement ITIL best practices, especially the Service Catalog. According to Cole, Enterprise Management Associates’ new Service Catalog study indicated a few distinct trends. They include:
• Service Catalog Management has come into its own. While 50 percent of the respondents came from financial, banking, insurance, healthcare, medical or pharmaceutical areas, the benefits of the Service Catalog are being realized regardless of industry and company size.
• Success rates of Service Catalog implementation efforts have been a mixed bag. Of companies that had initiated the Service Catalog, 57 percent said their implementations were successful. However, 12 percent found their projects to be either somewhat unsuccessful or completely unsuccessful.
• The Service Catalog offers a variety of benefits to the enterprise. The most significant benefits from Service Catalog implementations include reducing the number of access points to IT and achieving transparency of costs.
While the Service Catalog offers much promise, companies embarking on a project must understand the Service Catalog itself, as well as learn from the experiences of those who have successfully deployed it. During this study, EMA explored best-practice suggestions from companies that had successfully implemented a Service Catalog. Key findings include:
• Sponsorship is widely recognized as crucial to project success. Ninety six percent of survey respondents identified solid executive sponsorship as either very important or somewhat important to a successful Service Catalog implementation.
• Effective communication also is critical to Service Catalog success, with 100 percent of respondents identifying good communication across IT as very important or somewhat important when implementing a Service Catalog.
• The effective definition of IT services is causing problems for nearly every Service Catalog implementation. EMA found that more than 30 percent of ITSM projects are unable to move forward because of this roadblock. “Overall Service Definition” came in second only to “Business Resistance to Change” when respondents were queried on the biggest challenges to Service Catalog success.
Companies with Service Catalog deployments can testify to its tangible benefits as the Service Catalog is one of the few Service Management projects to deliver immediate value to the business. With the emphasis for alignment of IT to the business and pressure to provide more transparency of costs, EMA predicts that companies with no plans to implement a Service Catalog will be left behind.
Based on the study findings, EMA is providing a series of services to assist companies embarking on a Service Catalog project. These services include:
Service Catalog Online Workshop on Oct. 30, 2008:
This 4-hour online workshop uses a combination of interactive lectures, real-world case studies and exercises to help enterprise IT organizations effectively kick-off, revitalize, and accelerate their organization’s Service Catalog initiatives. Attendees will learn how to secure and maintain sponsorship; develop a comprehensive communications plan; and define their IT services. Cost – $295 per person. http://www.emausa.com/ema_lead.php?ls=scworkshopws1008&bs=scworkshop1008
Free Webinar sharing survey highlights on Oct. 14, 2008: http://www.emausa.com/ema_lead.php?ls=scconstwebws1008&bs=scconstws1008
Service Catalog Consulting Services: http://www.emausa.com/web/ema_services.php?type=8209
Free Service Catalog Solutions Center with profiles of 8 top products:
http://itsolutions.emausa.com/register.php
To purchase a copy of the report, “10 Best Practices: How Real-World IT Organizations are Succeeding with Service Catalog,” contact sales@enterprisemanagement.com or +1.303.543.9500.
NOTE TO EDITORS:
For more information on this topic or to arrange an interview with Stewart Cole, please contact Guy Murrel at gmurrel@catapultpr-ir.com or 303-581-7760 x17
About Enterprise Management Associates
Founded in 1996, Enterprise Management Associates (EMA) is a leading industry analyst and consulting firm dedicated to the IT management market. The firm provides IT vendors and enterprise IT professionals with objective insight into the real-world business value of long-established and emerging technologies, ranging from security, storage and IT Service Management (ITSM) to the Configuration Management Database (CMDB), virtualization and service-oriented architecture (SOA). Even with its rapid growth, EMA has never lost sight of the client, and continues to offer personalized support and convenient access to its analysts. For more information on the firm’s extensive library of IT management research, free online IT Management Solutions Center and IT consulting offerings, visit www.enterprisemanagement.com.
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September 11, 2008
EMA ANALYSTS TO SHARE BEST PRACTICES FOR DEFINING IT SERVICES AND IMPROVING SERVICE DESK VALUE AT ITSMF FUSION 08
EMA ANALYSTS TO SHARE BEST PRACTICES FOR DEFINING IT SERVICES AND IMPROVING SERVICE DESK VALUE AT ITSMF FUSION 08
WHO: Hank Marquis, Enterprise Management Associates, ITIL Expert
Lisa Erickson-Harris, Enterprise Management Associates, Research Director, IT Finance
Enterprise Management Associates (EMA) is a leading industry analyst and consulting firm dedicated to the IT management market. www.enterprisemanagement.com.
WHAT: At itSMF USA Fusion 08, EMA experts Marquis and Erickson-Harris will present on the following topics:
How to Define IT Services: The Cornerstone of ITSM
Sun., Sept. 6, 2008 – 1 p.m. – 5 p.m.
Marquis will outline how IT service definition is the first (and most important step) in all ITIL and ITSM initiatives — from CMDB to Service Desk. Attendees will learn simple and powerful techniques for quickly and accurately defining IT services and apply them immediately to service design and portfolio management.
BSM and Best Practices: Elevating the Role of the Service Desk
Mon., Sept. 8, 2008 – 11:15 a.m. – 12:15 p.m.
Erickson-Harris will discuss how the IT service desk is becoming increasingly more important to the overall success of the enterprise. This presentation will discuss quality service delivery drivers, including the emerging role of business service management, next-generation asset management, the service catalog and process deployment – all related to improving the perceived value of the service desk.
WHERE: Moscone Center
San Francisco
CONTACT: Both Marquis and Erickson-Harris also will be available to discuss the latest trends and best practices in IT service management in EMA booth # 728. To arrange a meeting with either analyst at the conference, please contact Guy Murrel at Catapult PR-IR (303) 581-7760, ext. 17 or at gmurrel@catapultpr-ir.com
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August 21, 2008
ENTERPRISE MANAGEMENT ASSOCIATES INTRODUCES ITIL TRAINING AND HANDS-ON IT MANAGEMENT WORKSHOPS
New training-focused offerings help organizations get ITIL V3 certified,
quickly up-to-speed on new IT disciplines
BOULDER, Colo., Aug. 19, 2008 – Enterprise Management Associates (EMA) (www.enterprisemanagement.com), a leading IT management research and consulting firm, today announced two new service offerings designed to educate enterprise IT professionals about ITIL V3, IT Service Management (ITSM) best practices, and emerging IT management disciplines like Data Center Automation, Virtualization, Service Catalog and the Configuration Management Database (CMDB). The new offerings include a full range of ITIL Training Courses and a variety of hands-on EMATM Workshops.
“Managing IT by service and not technology is the message of ITIL V3. Unfortunately, most IT professionals struggle with getting started. In fact, some 30 percent of ITSM projects are delayed by the inability to define a comprehensive plan,” said Dan Twing, COO at EMA. “These new services provide both introductory knowledge and advanced training to help companies get their IT teams ITIL V3 certified, transition to ITSM and advance the maturity of their IT organizations.”
The new EMA service offerings include:
EMA ITIL Training Courses
The new training courses are offered together with itSM Solutions – an accredited courseware and training provider (ACP/ATP). Courses are offered onsite or online with a live certified mentor to help participants internalize the concepts of ITSM and ITIL while preparing for the certification exam. Offerings include accredited ITIL V2 to ITIL V3 Bridge and ITIL V3 Foundation training courses to help organizations get certified on ITIL V3, as well as introductory ITSM orientation courses designed to help companies get on the road to a successful ITSM or ITIL initiative.
EMA Hands-On Workshops
These onsite workshops are designed to help enterprise IT teams tackle common challenges or quickly get up-to-speed on a new IT discipline. Led by a seasoned EMA analyst or consultant, each workshop uses a combination of interactive lectures, real-world case studies, and hands-on exercises to engage attendees in addressing the issues specific to their organization.
Available topics include:
- How to Define Detailed Requirements for Your Enterprise CMDB Project
- How to Effectively Jumpstart Your Service Catalog Project
- Developing an Effective Change Management Strategy
- Designing a World-Class Release Management Organization
- Jumpstarting Your Data Center Automation (DCA) Strategy
- Making the Most of Virtualization Technologies in the Enterprise
Contact sales@enterprisemanagement.com or +1.303.543.9500 to learn more about the full range of EMA ITIL training courses and hands-on workshops.
NOTE TO EDITORS
For more information, contact Guy Murrel at gmurrel@catapultpr-ir.com at 303-581-7760 x17
About Enterprise Management Associates
Founded in 1996, Enterprise Management Associates (EMA) is a leading industry analyst and consulting firm dedicated to the IT management market. The firm provides IT vendors and enterprise IT professionals with objective insight into the real-world business value of long-established and emerging technologies, ranging from security, storage and IT Service Management (ITSM) to the Configuration Management Database (CMDB), virtualization and service-oriented architecture (SOA). Even with its rapid growth, EMA has never lost sight of the client, and continues to offer personalized support and convenient access to its analysts. For more information on the firm’s extensive library of IT management research, free online IT Management Solutions Center and IT consulting offerings, visit www.enterprisemanagement.com.
