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September 11, 2008
EMA ANALYSTS TO SHARE BEST PRACTICES FOR DEFINING IT SERVICES AND IMPROVING SERVICE DESK VALUE AT ITSMF FUSION 08
EMA ANALYSTS TO SHARE BEST PRACTICES FOR DEFINING IT SERVICES AND IMPROVING SERVICE DESK VALUE AT ITSMF FUSION 08
WHO: Hank Marquis, Enterprise Management Associates, ITIL Expert
Lisa Erickson-Harris, Enterprise Management Associates, Research Director, IT Finance
Enterprise Management Associates (EMA) is a leading industry analyst and consulting firm dedicated to the IT management market. www.enterprisemanagement.com.
WHAT: At itSMF USA Fusion 08, EMA experts Marquis and Erickson-Harris will present on the following topics:
How to Define IT Services: The Cornerstone of ITSM
Sun., Sept. 6, 2008 – 1 p.m. – 5 p.m.
Marquis will outline how IT service definition is the first (and most important step) in all ITIL and ITSM initiatives — from CMDB to Service Desk. Attendees will learn simple and powerful techniques for quickly and accurately defining IT services and apply them immediately to service design and portfolio management.
BSM and Best Practices: Elevating the Role of the Service Desk
Mon., Sept. 8, 2008 – 11:15 a.m. – 12:15 p.m.
Erickson-Harris will discuss how the IT service desk is becoming increasingly more important to the overall success of the enterprise. This presentation will discuss quality service delivery drivers, including the emerging role of business service management, next-generation asset management, the service catalog and process deployment – all related to improving the perceived value of the service desk.
WHERE: Moscone Center
San Francisco
CONTACT: Both Marquis and Erickson-Harris also will be available to discuss the latest trends and best practices in IT service management in EMA booth # 728. To arrange a meeting with either analyst at the conference, please contact Guy Murrel at Catapult PR-IR (303) 581-7760, ext. 17 or at gmurrel@catapultpr-ir.com
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May 5, 2008
EMA ANNOUNCES IT MANAGEMENT WEBINARS FOR MAY
Andi Mann, EMA research director and ASG CTO and SVP of business development, John Connor will discuss some of the key ways to manage business service performance in a virtual environment, avoid pitfalls and align virtualization with business needs.
Thurs., May 15, 2008 – 2 p.m. Eastern
Virtualization and Management: New Research Highlights
http://www.emausa.com/ema_lead.php?ls=virtwebpr0508&bs=virtweb0508
EMA research director and virtualization expert Andi Mann will discuss the findings from his most recent study. He will touch on virtualization market trends from 2006-2008, the future for virtualization and best-practice recommendations for IT professionals and vendors.
Wed., May 21, 2008 – 2 p.m. Eastern
How to Show Value for Your CMDB Deployment: Some Do’s and Don’ts for Optimizing Your Investments
http://www.emausa.com/ema_lead.php?ls=ni2webpr0508&bs=ni2web0508
During this 1-hour event, EMA vice president Dennis Drogseth and N(i)2 director of business solutions strategy Joseph Bondi will examine effective metrics for assessing Configuration Management Database (CMDB) deployments to optimize time-to-value.
Thurs., May 22, 2008 – 2 p.m. Eastern
Best Practices for Managing IP Telephony as a Service
http://www.emausa.com/ema_lead.php?ls=prognosiswebpr0508&bs=prognosisweb0508
Larry Burton, EMA senior analyst, and PROGNOSIS global product manager, John Dunne, will lead this one-hour Webinar. They will discuss the unique service level management challenges posed by the use of IP telephony and the convergence of telephony, video and data into a single, unified communications backbone.
Wed, May 28, 2008 – 2 p.m. Eastern
Defining IT Governance, Risk and Compliance in the Real World: Issues, Challenges and Keys to High Performance
http://www.emausa.com/ema_lead.php?ls=itgovwebpr0508&bs=itgovweb0508
EMA research director Scott Crawford will define what IT GRC means to real-world practitioners and share highlights from Enterprise Management Associates’ extensive 2008 survey on IT GRC.
NOTE TO EDITORS:
For more information, contact Guy Murrel at gmurrel@catapultpr-ir.com or 303-581-7760 x 17.
About Enterprise Management Associates
Founded in 1996, Enterprise Management Associates (EMA) is a leading industry analyst and consulting firm dedicated to the IT management market. The firm provides IT vendors and enterprise IT professionals with objective insight into the real-world business value of long-established and emerging technologies, ranging from security, storage and IT Service Management (ITSM) to the Configuration Management Database (CMDB), virtualization and service-oriented architecture (SOA). Even with its rapid growth, EMA has never lost sight of the client, and continues to offer personalized support and convenient access to its analysts. For more information on the firm’s extensive library of IT management research, free online IT Management Solutions Center and IT consulting offerings, visit www.enterprisemanagement.com.
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