ENTERPRISE MANAGEMENT ASSOCIATES INTRODUCES ITIL TRAINING AND HANDS-ON IT MANAGEMENT WORKSHOPS

Thu, 21 Aug 2008 01:13:40 +0000

New training-focused offerings help organizations get ITIL V3 certified,
quickly up-to-speed on new IT disciplines

BOULDER, Colo., Aug. 19, 2008 - Enterprise Management Associates (EMA) (www.enterprisemanagement.com), a leading IT management research and consulting firm, today announced two new service offerings designed to educate enterprise IT professionals about ITIL V3, IT Service Management (ITSM) best practices, and emerging IT management disciplines like Data Center Automation, Virtualization, Service Catalog and the Configuration Management Database (CMDB). The new offerings include a full range of ITIL Training Courses and a variety of hands-on EMA^TM Workshops.

"Managing IT by service and not technology is the message of ITIL V3. Unfortunately, most IT professionals struggle with getting started. In fact, some 30 percent of ITSM projects are delayed by the inability to define a comprehensive plan," said Dan Twing, COO at EMA. "These new services provide both introductory knowledge and advanced training to help companies get their IT teams ITIL V3 certified, transition to ITSM and advance the maturity of their IT organizations."

The new EMA service offerings include:

EMA ITIL Training Courses
The new training courses are offered together with itSM Solutions - an accredited courseware and training provider (ACP/ATP). Courses are offered onsite or online with a live certified mentor to help participants internalize the concepts of ITSM and ITIL while preparing for the certification exam. Offerings include accredited ITIL V2 to ITIL V3 Bridge and ITIL V3 Foundation training courses to help organizations get certified on ITIL V3, as well as introductory ITSM orientation courses designed to help companies get on the road to a successful ITSM or ITIL initiative.

EMA Hands-On Workshops
These onsite workshops are designed to help enterprise IT teams tackle common challenges or quickly get up-to-speed on a new IT discipline. Led by a seasoned EMA analyst or consultant, each workshop uses a combination of interactive lectures, real-world case studies, and hands-on exercises to engage attendees in addressing the issues specific to their organization.

Available topics include:

How to Define Detailed Requirements for Your Enterprise CMDB Project
How to Effectively Jumpstart Your Service Catalog Project
Developing an Effective Change Management Strategy
Designing a World-Class Release Management Organization
Jumpstarting Your Data Center Automation (DCA) Strategy

Making the Most of Virtualization Technologies in the Enterprise

Contact sales@enterprisemanagement.com or +1.303.543.9500 to learn more about the full range of EMA ITIL training courses and hands-on workshops.

NOTE TO EDITORS

For more information, contact Guy Murrel at gmurrel@catapultpr-ir.com at 303-581-7760 x17

About Enterprise Management Associates
Founded in 1996, Enterprise Management Associates (EMA) is a leading industry analyst and consulting firm dedicated to the IT management market. The firm provides IT vendors and enterprise IT professionals with objective insight into the real-world business value of long-established and emerging technologies, ranging from security, storage and IT Service Management (ITSM) to the Configuration Management Database (CMDB), virtualization and service-oriented architecture (SOA). Even with its rapid growth, EMA has never lost sight of the client, and continues to offer personalized support and convenient access to its analysts. For more information on the firm's extensive library of IT management research, free online IT Management Solutions Center and IT consulting offerings, visit www.enterprisemanagement.com.

Catapult Public Relations

ENTERPRISE MANAGEMENT ASSOCIATES INTRODUCES ITIL TRAINING AND HANDS-ON IT MANAGEMENT WORKSHOPS